
COVID-19 PROCEDURES FOR YOUR HEALTH AND SAFETY: OUR STAFF AND OUR CUSTOMERS
General Procedures
- All staff will be wearing masks, gloves, and when required, face shields
- Plexiglas separation installed at all customer contact points
- COVID-19 safety signage installed at entry and both exit points
- New online booking software allowing for guests to book in advance
- Drybags (5L) and waterproof iPhone/key bags will be available for purchase as lockers will not be available
- Guest lines will adhere to social distancing
- Following all health protocols based on public health guidelines
Transportation
- Each guest is provided a disposable mask to wear. Masks are mandatory.
- Guests are required to face forward and keep masks on at all times. Absolutely no standing on the bus or switching seats.
- All windows on the bus are open for free-flowing air
- The bus driver will not be on the bus when guests are entering
- Equipment is sanitized after each use
- Bus seats are sanitized after each use
- All guests boarding and exiting will use hand sanitizer
- Additional buses in service to account for less capacity
- There will be no garbage disposal provided on the bus (garbage cans are available before entering and at the exit)
- No payments will be allowed at mid/end to board shuttle. Wristbands must be purchased at the start (215 Riverside Drive)
Tubes
- Each tube will be sanitized before use (our cleanliness policy in 2019)
- Customers will exit the channel and return tubes to designated area
- Our staff will not be helping guests out of the water to adhere to social distancing
- We will not be offering personal inflation services