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COVID-19 INFORMATION

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COVID-19 PROCEDURES FOR YOUR HEALTH AND SAFETY: OUR STAFF AND OUR CUSTOMERS

General Procedures

  • All staff will be wearing masks, gloves, and when required, face shields
  • Plexiglas separation installed at all customer contact points
  • COVID-19 safety signage installed at entry and both exit points
  • New online booking software allowing for guests to book in advance
  • Drybags (5L) and waterproof iPhone/key bags will be available for purchase as lockers will not be available
  • Guest lines will adhere to social distancing
  • Following all health protocols based on public health guidelines

Transportation

  • Each guest is provided a disposable mask to wear. Masks are mandatory.
  • Guests are required to face forward and keep masks on at all times. Absolutely no standing on the bus or switching seats.
  • All windows on the bus are open for free-flowing air
  • The bus driver will not be on the bus when guests are entering
  • Equipment is sanitized after each use
  • Bus seats are sanitized after each use
  • All guests boarding and exiting will use hand sanitizer
  • Additional buses in service to account for less capacity
  • There will be no garbage disposal provided on the bus (garbage cans are available before entering and at the exit)
  • No payments will be allowed at mid/end to board shuttle. Wristbands must be purchased at the start (215 Riverside Drive)

Tubes

  • Each tube will be sanitized before use (our cleanliness policy in 2019)
  • Customers will exit the channel and return tubes to designated area
  • Our staff will not be helping guests out of the water to adhere to social distancing
  • We will not be offering personal inflation services
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